ORDER PROCESSING

Processing Time: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Order Verification: All orders are subject to verification, which may delay the processing time. We will contact you if we require additional information to verify your order.

 

SHIPPING RATES AND DELIVERY ESTIMATES

Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.

Delivery Estimates:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: 1-2 business days

Note: Delivery times are estimates and do not include processing time. Actual delivery times may vary depending on your location and the shipping carrier.

 

INTERNATIONAL SHIPPING

Availability: We currently offer international shipping to select countries.

Customs and Duties: International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. Media Bros is not responsible for these charges.

Delivery Times: International shipping times vary depending on the destination country and customs processing.

 

SHIPPING CARRIERS

We use the following carriers to deliver our orders :

• UPS

 

ORDER TRACKING

Tracking Information: You will receive a shipment confirmation email with a tracking number once your order has shipped. You can track your order using the tracking number provided.

Lost or Stolen Packages: Media Bros is not responsible for lost or stolen packages. If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier directly.

 

SHIPPING RESTRICTIONS

PO Boxes: We do not ship to PO Boxes. Please provide a physical address for delivery.

Restricted Items: Certain items may have restrictions or may not be eligible for shipping to some locations. We will notify you if your order contains such items.

 

SHIPPING DAMAGE

If your order arrives damaged, please take photos of the damage and contact us immediately at purchasing@mediabros.store. Provide proof of damage, and we will assist you with the next steps.

 

INCORRECT ADDRESS

If you provide an incorrect shipping address, please contact us immediately at purchasing@mediabros.store. We will do our best to update the address before the order ships, but we cannot guarantee changes once the order has been processed.

 

DELIVERY

Unless otherwise agreed in writing, all sales are made F.O.B. point of shipment with freight allowed to the common free delivery point nearest the destination, or a designated port for shipments overseas, within the continental United States. Title and risk of loss shall pass to purchaser upon the earlier of:

1. Seller’s delivery to Purchaser;
2. Receipt by the first carrier for transport to Purchaser where being delivered by a party other than Seller; or
3. Receipt by the first carrier for transport to Seller where Seller will be performing storage, fabrication, kitting, and/or other warehousing services on Purchaser’s behalf (i.e., prior to ultimate delivery to Purchaser).

Purchaser is responsible for all aspects of unloading and storing of all materials upon delivery. Any shipping or delivery dates given by Seller are approximate; are provided only for the convenience of Purchaser; and are conditioned upon the prompt provision of all necessary information by Purchaser, the ready availability of raw materials and components, normal labor relations, and customary times for manufacture. Seller shall not be liable for any delay in delivery of any kind, regardless of cause or extent. All sales are contingent on the ability of Seller and its suppliers/manufacturers to secure associated products and raw materials.

 

CONTACT US

If you have any questions or need any help with your order, don't hesitate to let us know. We appreciate your business! Contact us at purchasing@mediabros.store.