CRY & CR41 is Back in Stock!

FAQ

Media Questions

What is filtration media?

Open tab

Filtration media are different clay, alumina, silica, carbon, etc., used to remove undesirables from your product, such as cannabis extracts.

What is in the media/what is the media made of?

Open tab
  1. Our main lines (CRX/CRY/Performs/B80/CR2) are organically sourced and FDA GRAS-approved bentonite-based (or attapulgite) clays. 
  2. Carbons are just that (CRAC, G-CRAC, PR-O, PR-W)- Activated carbon
  3. Alumina and Silica

Can MB media help remediate more than just color?

Open tab

We provide various media designed for different jobs. Please check our product finder for color, pesticides, heavy metals, moisture, etc. Or contact us for a recommendation.

Can I mix MB media with other media?

Open tab

You can mix any media, but always beware of mixing different-sized media; various pressures might not be optimal for specific media and can impact flow rates.

Where do I find the Certificate of Analysis for my product?

Open tab

You can find the Certificate of Analysis here.

Can I reuse the media?

Open tab

It’s hard to judge because everyone’s system, SOP, starting material, end goal, etc.. is different. It can be reused, but that will depend on what you are happy with. With each consecutive run, the media’s efficacy will decrease.

How do I store my media?

Open tab

Make sure the package is sealed; moisture is the biggest enemy!

Contact Questions

How do I contact MB if I have questions?

Open tab

You can call the mainline at (503) 308-7138 or send us a message at https://mediabros.store/pages/contact or sales@mediabros.store

Sample Questions

How can I get a sample?

Open tab

What if my sample isn’t achieving the desired result?

Open tab

Give us a call or contact us. We’re happy to help. Reach us on social, email or phone.

Are samples free?

Open tab

Our samples are provided free of charge, but please note that international shipping fees will be applicable.

Shipping Questions

What is the turnaround time?

Open tab

Generally 24 hours; it May take up to 48, depending on the order. Weekends are excluded.

How long will it take for my order to ship?

Open tab

If you place your order before 1:00 p.m. PST Monday through Friday, we will likely ship it the same day. Otherwise, it will be shipped the next day. We do not currently send orders on weekends.

Processing Questions

How do I use MB filtration media?

Open tab

For best results, it is recommended that you use a dedicated media column, but you can load the media directly into your material column first and biomass on top; however, it won’t be as effective. 

What is the recommended operating PSI?

Open tab

Our 30/60 granular size (CRX/Y) have a recommended psi of about 20-40psi and our medium flow 60/90 is about 45-60psi. 

What are the recommended usage ratios?

Open tab

CRX/Y and CR41 usage ratios are about 150-250g per # of biomass, and our Carbon and Silica ratios are roughly 5-10% of the estimated extract in a solution. See also our recommended SOP.

How do I regulate flow?

Open tab

Regulate flow with a needle valve on the output of your CRC; the sweet spot is having a slightly higher inlet psi, roughly 30-50psi, and restricting your output needle valve enough that your CRC column is full or mostly full, allowing the solvated oil to contact time with the media if during processing you start to see too much color you can restrict more flow giving higher residence time and better color removal. 

I’m not pleased with the results; what should I do?

Open tab

Please reach out and see if we can help make the media work for your process.

Is there any yield loss?

Open tab

When used with a solvent ratio of roughly 7-1 to 10-1, you should see negligible yield loss; if you believe you have some yield loss, increase your solvent ratio and or flush the media with fresh solvent after every run to collect any potential yield loss.

What is the recommended micron size?

Open tab

Our minimum recommended micron size is 1um; however, with some fine powders like Carbon and Silica, there can still be a potential for contamination, especially when processing with higher psi; consider utilizing a submicron filter like our Ulti filter when using powders for added assurance.

Ordering

How do I place an order?

Open tab

You can order with Media Bros online on our website or by calling (503) 308-7138 or emailing us at sales@mediabros.store. We’d be happy to help you!

Do I need to create an account to order online?

Open tab

No, you do not have to have an account to place orders, but it can be beneficial if you plan on using our media.

I’ve forgotten my account password. What should I do?

Open tab

From our “Sign In” screen, click “Forgot Password” and enter the email address associated with your online account. If an account is associated with that email address, you will receive an email with instructions on resetting your password.

Can I see my order history?

Open tab

Once logged into your account, click “Orders” in the left navigation panel. This will contain all your previous order history. Please contact us at (503) 308-7138 for missing orders.

How do I know if an item is in stock?

Open tab

If you can add an item to your cart on our website, it should be available to purchase! If an item is unavailable, there will usually be a backorder warning. We will contact you directly if we have issues fulfilling an order you’ve placed due to inventory.

How long will it take for an item to be restocked?

Open tab

Restock times may vary from product to product based on multiple factors. If you’d like to check on the availability of a specific product, please contact us directly at (503) 308-7138.

What if I can’t find what I am looking for online?

Open tab

Unfortunately, if an item does not appear on our website, it has sold out or been discontinued. We’re sorry for the disappointment, but give us a call or email us so we can help.

Can I change my order once I place it?

Open tab

Unfortunately, once an order number is generated, we cannot cancel or change it. Please call (503) 308-7138 if you need assistance with your order.

How will I know if Media Bros has received my order?

Open tab

Once you place an order with us here at Media Bros, you will receive an order confirmation email with an order number. Once the order has been shipped, you will receive an additional notification with your tracking number.

Why haven’t I received an email regarding my order?

Open tab

Your order or shipping confirmations may have gotten stuck in your spam filter. Please check your email spam or trash folders. If you still need help finding the confirmations, please call us at (503) 308-7138.

How does Media Bros handle my personal information?

Open tab

Media Bros collects personal data from our customers to offer a more personalized and practical shopping experience. All your information is handled with the utmost privacy and security. For more information on how we manage our customers’ information, please review our Privacy Statement

Can I delete my account / personal information?

Open tab

Yes, you can choose to delete your account and personal information. Please call us at (503) 308-7138 or email us at sales@mediabros.store to complete your request.

Payment

What forms of payment do you accept?

Open tab

We accept Visa, Mastercard, American Express, and Discover.

Is it safe to use my credit card on mediabros.store?

Open tab

Absolutely. We strive to provide a safe environment for all our customers to place orders with us. Additional information about security and privacy is on our Privacy Statement page.

Does Media Bros save my credit card for future use?

Open tab

If you save a card for later use, please note that our website only stores tokenized credit card information. This means the actual credit card number is not stored on our servers, adding an extra layer of security to protect your sensitive information.

What are your shipping options, and how much do they cost?

Open tab

We have various shipping options for our domestic and international customers (if the country is applicable to ship to). Our Shipping Policy page provides full details on our shipping methods, their costs, and how long they take to arrive.

How long does standard shipping take?

Open tab

USPS: 5-7 business days.
UPS Ground: 3-5 business days.

Where can I track my order?

Open tab

When your order ships, we will email shipping confirmation with tracking details. You can also find your tracking information in your account’s order history on our website.

Do you ship internationally?

Open tab

Yes, but we have limitations on both destination countries and available products. Please contact us for more information.

What is Media Bros’ return policy?

Open tab

We will happily refund any product within 90 days of its delivery date for any reason. Past that 90-day window, we reserve the right to process any returns or refunds at our discretion.

How do I return merchandise to Media Bros?

Open tab

Please contact our Customer Service team at (503) 308-7138 or sales@mediabros.store to initiate any return. We would be happy to help!

I have a defective item. What should I do?

Open tab

We are so sorry that you received a defective product! Please contact our service team at (503) 308-7138 or sales@mediabros.store  to resolve this issue. If possible, please be prepared to share the batch number of the defective product with us, which can be printed in black or white ink on the product’s packaging.

Is there any cost to returning merchandise?

Open tab

No, we do not currently have any return or restocking fees.

How long does it take to receive a refund for returned merchandise?

Open tab

Please allow two to three weeks after our receipt of your returned product to process a refund.

How do I do an exchange?

Open tab

For any merchandise exchanges, please contact us at (503) 308-7138 or email sales@mediabros.store so we can help ensure you get the right product for your needs.

I am still waiting to receive my refund. What should I do?

Open tab

If you’re concerned about a return, exchange, or refund status, please contact us at (503) 308-7138 or sales@mediabros.store. We’d be happy to help and look forward to the opportunity to assist you!

Others

I sent an inquiry to Media Bros via Facebook / Instagram but am still waiting to hear back. Any advice?

Open tab

Thank you for contacting us on social media. While we do our best to monitor our social networks and respond quickly to any contacts, you may find it quickest to contact us directly at (503) 308-7138 or sales@mediabros.store.

Where can I buy Media Bros’ products in stores?

Open tab

Please check our Store Locator for information on what stores may carry our products in your area. We encourage you to contact those stores directly before visiting to ensure they have the products you are looking for!

Product Information

What are the benefits of using filtration media in cannabis extraction?

Open tab

Filtration media help remove impurities such as color, pesticides, and heavy metals, resulting in a cleaner, higher-quality final product.

How does the choice of filtration media impact the extraction process?

Open tab

Different media types have varying effects on flow rates, pressure, and the overall efficiency of the extraction process.

Technical Support

What should I do if I experience clogging in my system?

Open tab

Clogging can result from various factors, including media particle size and pressure settings. Contact our technical support for troubleshooting assistance.

Can I get technical support for optimizing my extraction process?

Open tab

Yes, our technical support team can help you optimize your extraction process to achieve the best results with our media.

Customization

Can Media Bros create custom filtration media blends?

Open tab

Yes, we can work with you to create custom blends tailored to your specific extraction needs. Learn more here.

What factors should I consider when choosing the right filtration media for my needs?

Open tab

Consider factors such as the type of contaminants you want to remove, your system's pressure capabilities, and your desired end product quality.

Compliance and Safety

Are your products compliant with industry regulations?

Open tab

Yes, all our products are compliant with relevant industry regulations and standards.

How do you ensure the safety and quality of your filtration media?

Open tab

We conduct rigorous testing and quality control measures to ensure the safety and effectiveness of our products. You can review all Certificates of Analysis and Safety Data Sheets here.

Sustainability

Is your filtration media environmentally friendly?

Open tab

Our filtration media is sourced from natural materials and designed to minimize environmental impact.

Close (esc)

Popup

Use this popup to embed a mailing list sign up form. Alternatively use it as a simple call to action with a link to a product or a page.

Age verification

By clicking enter you are verifying that you are old enough to consume alcohol.

Shopping Cart

Your cart is currently empty.
Shop now